Repair and Tool Technician

About the Role

Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment, and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained.

Technicians work in both our stores with Tool Rental Centers and in our repair centers. In a store, technicians provide service to customers in Tool Rental, including writing customer contracts and invoices for equipment rental and tool repairs, verifying tool operation, and demonstrating proper use as needed. They also support the day-to-day operation and maintenance of equipment in the tool rental department.

In non-store locations, technicians ensure units are repaired, tested for quality, and cleaned before returning them to the originating store. Technicians must have a thorough knowledge of all tools and effectively manage the tool inventory by maintaining and repairing them as necessary.

Responsibilities

• Evaluate and repair small engines, outdoor power equipment, and handheld electrical devices.
• Make equipment recommendations and ensure units are maintained.
• Provide service to store customers in Tool Rental, including writing contracts and invoices for equipment rental and tool repairs.
• Verify tool operation and demonstrate proper use as needed.
• Maintain and repair tools to manage tool inventory effectively.
• Support day-to-day operation and maintenance of equipment in the tool rental department.
• Repair, test, and clean units in non-store locations before returning them to the originating store.