Rep II, Customer Support (Event Rental Coordinator)

POSITION TITLE: Rep II, Customer Support (Event Rental Coordinator) (Full-Time Regular) (Classified) REQUISITION #: req8591 DEPARTMENT: Arts & Culture LOCATION: LINCOLN CENTER BENEFIT CATEGORY: Classified (Non-CBU) Classified Employee Benefit Highlights EMPLOYMENT TYPE: Full-Time Regular FLSA STATUS: Non-Exempt ANNUAL SALARY RANGE: $41,710.00 - 62,566.00 (Salaries are paid biweekly) ANNUAL ANTICIPATED HIRING RANGE: $43,000.00 - 54,000.00 (Salaries are paid biweekly) SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 9/16/2026 . At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role. The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-Offer Requirements Background check (Background checks are considered in relation to the responsibilities and requirements of the position) While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado. Why Work For the City of Fort Collins? Medical, dental, vision (for self, spouse, domestic partner, children) – eligible on the 1st of the month following date of hire Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires Retirement + company contributions – after 6 month probation period and immediate vesting Flexible spending: Medical expenses FSA, dependent FSA or both Employee Assistance Program: counseling, legal, financial assistance Life insurance, short-term and long-term disability Wellness program, workout facilities Employee/family onsite health clinic Learning and development opportunities at all levels in the organization with opportunities for career mobility Collaborative work environment To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure Job Summary Supports customer service operations with a focus on inquiries, site tours, scheduling, contracting, and financial processes across Arts & Culture facilities. Note: This is an essential, on-site position. Remote work may be permitted on a case-by-case basis, consistent with City policy and operational needs. The position serves in a department-wide, floating capacity, providing support across the department's primary facilities, including The Lincoln Center, Fort Collins Museum of Discovery, The Gardens on Spring Creek, the Center for Creativity, 215 N. Mason Street, and other City facilities as required. Essential Duties And Responsibilities The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive. Assists internal and external customers with information, directions, venue availability, and billing inquiries. Interprets policies, procedures, and regulations related to existing rental policies, facility rules and other operational documentation. Collaborate with other city departments to solve problems, meet deadlines and ensure service continuity. Performs data entry and may maintain databases and/or spreadsheets for the department. Manages scheduling, bookings, and client inquiries. Responds to venue rental inquiries, manages the opportunity sales funnel and conducts tours. Manages all rental agreements, payments and ensure receipt of all ancillary documentation, such as nonprofit, tax, insurance or third-party vendor information. Maintains the scheduling/calendar system and event records. Processes & tracks payments, contracts, and insurance deadlines. Coordinates with operations teams for event execution and agreement updates. Supports post-event reconciliation and reporting, including all contractual and financial elements. Supports financial functions such as fee collection, petty cash handling, invoice & payment processing, and journal entries. Creates and provides regular reports to both internal and external partners in support of operational and contractual elements related to insurance, building schedules, and concessionaire relationships. May perform general administrative and clerical duties including filing, copying, correspondence, and reporting, in support of department wide business & administrative functions. Management Responsibilities No City Competencies Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds. Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends. A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations. A desire and ability to utilize digital tools for organizational information, individual, and teamwork. Required Knowledge Skills And Abilities Excellent customer service and communication skills in all aspects of interaction with clients, guests, and users. Ability to perform basic math and accounting skills. Knowledge of general office equipment operations. Data entry and spreadsheet development. Ability to communicate clearly and effectively both orally and in writing. Specific knowledge of department related City ordinances, policies, procedures, and regulations. Specific knowledge of the services and products offered by the department. Ability to operate venue management, room diagramming, and events software. Ability to handle sensitive and stressful situations with tact and diplomacy. Ability to handle high volume workloads and multi-task effectively. Ability to work nights and weekends as needed in the execution of venue tours and client meetings. MinimumPreferred Required Qualifications High School Diploma or GED High school diploma or general education degree (GED) required. Experience Requirements Minimum one (1) year customer service experience. Certifications/Licenses/Specialized Training CPR/AED (Must obtain within 6 months of hire) The content in this posting was created for recruitment purposes. To view the full job description click the link below. Rep II, Customer Support The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance. Notice Regarding Medical and/or Recreational Marijuana Use Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy. The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee’s protected status, or any behavior that violates this policy. Consistent with the City’s respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law. The City is committed to providing a healthy and safe work environment. In addition to the City’s commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation. Note: Some information in your application may be public information under the Colorado Open Records Act.