Customer Service Rep II

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.

About the role

We are in search of a dependable customer service specialist who excels in a collaborative work setting. Our ideal candidate should have a positive outlook and a firm commitment to providing top-notch customer service to both AbbVie customers and sales representatives. This position requires innovative thinking and teamwork with other customer operations professionals to develop solutions for customer issues. Representatives are responsible for email order processing and resolution of issues that may prevent orders from shipping.

Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
• Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
• Deliver exceptional customer service in a courteous and professional manner.
• Manage the order inbox and orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Listen attentively to customer needs and questions, responding appropriately.
• Responsible for managing open orders daily and ensuring timely shipment of orders.
• Use critical thinking skills to resolve customer issues and needs effectively.
• Other duties and projects as assigned.

Requirements

• 2-4 years of customer service experience.
• Preferred experience with Salesforce and SAP.
• Experience working in a team-oriented, collaborative environment.
• Proficiency in MS Office Suite.
• High School Diploma (Bachelor's Degree preferred).

Skills

• Goal-oriented with a positive and curious outlook.
• Exceptional attention to detail and capability to handle multiple tasks and meet deadlines.
• Excellent written and oral communication skills.
• Exceptional organizational skills and the ability to prioritize effectively.
• Proficient problem solver with the ability to make quality decisions.

Benefits

• Paid time off (vacation, holidays, sick).
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Eligibility to participate in short-term incentive programs.