REP,CENTRALIZED SCHEDULING RCM

About the role

• All applicants must successfully pass a typing test to be eligible for further consideration (two attempts via email).
• Training will be on‑site at BJC Commons for 20 weeks, 8:00 am–4:30 pm including a 30‑minute lunch.
• Remote hours are Monday–Friday 9:00 am–5:30 pm with a 30‑minute lunch, plus a Saturday rotation every 12 weeks from 8:00 am–12:00 pm.
• The role handles patient information and scheduling for outpatient radiology tests such as MRI, CT scans, and mammograms.

Responsibilities

• Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs and responding appropriately.
• Ensure attention to detail to maintain accurate patient records and scheduled services.
• Communicate professionally, positively, and patient‑focused with patients, families, provider offices, and coworkers by phone to support positive patient experience, maximize reimbursements, and minimize denials and avoidable write‑offs.
• Work independently to consistently meet or exceed quality standards.
• Perform hospital pre‑registration and scheduling across multiple BJC systems and hospitals.
• Assure proper patient identification, validate demographics and insurance information, and schedule tests according to orders in a fast‑paced environment.
• Provide patients with preparation instructions for each scheduled procedure.
• Coordinate proficient appointment scheduling to best meet patient and department needs.
• Understand, articulate, and enforce compliance with Medicare Secondary Payer (MSP) and HIPAA Privacy Standards.
• Apply higher‑level independent thinking to solve complex issues.
• Maintain constant alertness and safe work practices as this is a safety‑sensitive position.

Requirements

• Education: High School Diploma or GED (minimum); Preferred: Associate's Degree.
• Licenses & Certifications: CHAA.

Qualifications

The Centralized Scheduling Representative is often the first point of contact for patients and must represent BJC with the highest standard of customer service, compassion, and professionalism, facilitating all components of the patient’s entrance into any BJC facility. This role requires a high level of emotional intelligence, the ability to make personal connections, and expertise in accurate collection of demographics and insurance information, benefit verification, and point‑of‑service collection to maximize reimbursements and prevent denials. Selecting the correct patient from the master person index (MPI) is critical for patient safety and test scheduling accuracy. The representative must possess a friendly demeanor, exceptional attention to detail, and maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements.

Skills

• Customer Service experience
• EPIC
• Patient Registration
• Call Center experience
• Patient Scheduling

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

Pay

Daily Pay!

Schedule

Remote hours: Monday–Friday 9:00 am–5:30 pm (including 30‑minute lunch). Saturday rotation every 12 weeks: 8: