Central Scheduling Rep

About the role

Tanner Clinic has an immediate opening for a full-time Central Scheduling Representative located at our Kaysville Business Office.

Schedule

Monday - Friday with hours between 7:30 am - 5:30 pm.

Responsibilities

• Answer and make appointments for all incoming patient calls quickly and professionally, gathering enough information to schedule accurately.
• Be informed of the daily operations of approximately 100 physicians and their appointment preferences.
• Ensure proper handling of patient account alerts that may affect the patient’s visit to the clinic.
• Convey all necessary information pertinent to the appointment, including insurance information, office location, date and time, instructions to bring reports or x-rays, and any other relevant details.
• Respond to last-minute schedule changes for physicians.
• Make outbound scheduling calls as needed for Population Health Management or other reasons.
• Where not covered by automated system, make appointment reminder calls as required.
• Work within the clinic’s EPM system and have a working knowledge of the EHR system.
• Maintain strict patient, computer, and company confidentiality.
• Maintain professional interaction with providers and all employees.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• Central scheduling representative experience preferred.
• Previous healthcare experience and/or familiarity with medical terminology helpful.
• Proficient working knowledge of Microsoft Suite and other computer programs.
• Strong verbal communication skills.
• Ability to maintain a professional demeanor during stressful or emergency situations.
• Ability to demonstrate compassion, courtesy, and respect to all patients and their families.

Skills & Knowledge

• Knowledge of medical terminology and organization services.
• Knowledge of individual responsibilities to accurately direct callers.
• Knowledge of laws and guidelines regarding medical records maintenance, confidentiality, and release.
• Ability to use multi-line phone system, including transferring calls and paging.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.
• Pleasant and effective written, verbal, and telephone communication skills.
• Basic computer skills.
• Ability to elicit appropriate information to handle calls or route calls to the appropriate person.
• Ability to prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly direct calls.
• Ability to maintain a professional demeanor during stressful situations.

Equipment Operated

• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment

• Position is in a well-lighted office environment.
• Involves sitting approximately 90 percent of the day, walking or standing the remainder.