Rental/Valet Agent

Key Responsibilities

• Greet customers warmly upon arrival to create a welcoming first impression.
• Process rental agreements using company software, verifying customer documentation.
• Explain rental policies, insurance coverage offerings, and payment terms clearly.
• Upsell complementary products such as premium vehicle upgrades, protection packages, and GPS units.
• Handle cash and credit transactions accurately while maintaining daily financial logs.
• Park and retrieve vehicles safely in designated lots following all traffic laws.
• Inspect vehicles for pre-existing damage, logging conditions before and after possession.
• Manage vehicle keys securely utilizing proper tagging and filing protocols.
• Perform visual checks on fluids, tire pressure, and fuel levels during handoffs.
• Cook up lot traffic flow to prevent congestion in the service drive or drop-off lanes.
• Clean and detail vehicles internally and externally before every customer pickup.
• Fuel and gas vehicles fully prior to pickup and upon completion of drop-off.
• Verify service status to ensure vehicles are fully maintained before and after rentals.
• Sanitize touchpoints between rentals to maintain company health and safety standards.
• Stage vehicles in prominent checkout areas for upcoming customer pickups.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in a customer-facing role preferred.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.
• Basic computer literacy, including proficiency with Microsoft Office.
• Valid driver’s license and good driving record.
• Knowledge of basic vehicle maintenance and operation.