Rental Technician

About the role

Properly select and fit ski and snowboard equipment for rental customers.

Responsibilities

• Confirm rental forms are completed and verify accuracy of information.
• Verify rental equipment is paid for and lift tickets are purchased.
• Provide expert advice regarding selection of equipment and gear.
• Fit boots, skis, snowboards, poles, and helmets to guest satisfaction.
• Explain how the equipment works and reinforce safety techniques.
• Adjust DIN settings for guest weight, height, and ability level.
• Process rental equipment through rental inventory system.
• Inspect equipment before and after rental and tag any needed repairs.
• Maintain rental fleet inventory promptly tracking returned equipment.
• Prepare and organize rentals for large groups and school programs.
• Disinfect boots and helmets per manufacturer recommendations.
• Process cash and credit card transactions accurately and efficiently.
• Manage the till, count start cash, and prepare nightly deposit bags.
• Handle customer complaints in a professional and diplomatic way.
• Maintain rental shop and storage racks in a neat and organized fashion.
• Answer telephone calls directed to the rental shop.
• Perform other tasks as assigned by manager.

Requirements

• Skilled in providing outstanding customer service.
• In-depth knowledge of equipment used in skiing and snowboarding.
• Working knowledge of computers and rental software systems.
• Able to count cash and perform simple mathematical functions.
• Certification in DIN setting (provided by ski manufacturer Rossignol).
• Must be able to lift up to 50 pounds.
• Must be able to stand, lift, and reach.
• Applicants must be 18 years or older.

Core Competencies

• Friendly Service: Treat people courteously and respond in a helpful manner. Adhere to company policies and procedures while maintaining strong work ethics.
• Work Standards: Maintain high standards in the quality and consistency of work.

Schedule

• Hours may be long, including early morning through early evening.
• Frequent weekend and holiday shifts.