Rental Repair Technician

Overview

The Rental Repair Technician ensures guests receive safe, high-quality rental gear by inspecting, tuning, and repairing skis, snowboards, boots, and bindings. Technicians use guest-provided information to make accurate binding adjustments and perform safety checks before gear goes out. This role also includes maintaining the overall rental fleet — completing regular waxing, tuning, and repairs to keep equipment in top condition throughout the season. Technicians track damaged gear, help rotate or retire old equipment, and ensure everything is ready for the next guest.

Come work and play at Seattle's home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is a lot to do all year long.

Responsibilities

Job duties may include, but are not limited to:

• Maintain accurate records of repairs, adjustments, and service logs to support long-term fleet tracking and equipment lifecycle decisions.
• Track damaged gear and help rotate or retire old equipment to keep the rental fleet safe and reliable season after season.
• Perform tuning, waxing, and minor equipment repairs to maintain fleet safety and keep gear in top condition throughout the season.
• Inspect returned gear for damage and document needed repairs.
• Determine proper sizing and DIN settings based on customer profiles, and perform safety checks before gear goes out.
• Operate the ski and bag check service, securely tagging, storing, and retrieving guest skis, snowboards, and bags throughout the day.
• Maintain a clean and organized work area and follow all safety protocols.
• Meet weekly and monthly testing and tuning quotas to keep the rental fleet current with required maintenance standards.
• Greet customers and assist with ski and snowboard rental fittings with a positive, welcoming attitude.
• Approach every guest interaction, especially during busy periods, with patience and professionalism, helping guests feel confident in their equipment.
• Share technical knowledge and repair techniques with teammates during daily tuning and repair work, helping build a stronger, more capable team.
• Communicate clearly with customers about equipment issues, repair needs, and timelines, and offer helpful recommendations.
• Proactively identify and address equipment issues so guests' rental gear is safe and ready for the slopes as quickly as possible.

Qualifications

What we are looking for:

Required

• Technical knowledge of ski/snowboard equipment, tuning, and repairs.
• Ability to communicate effectively and courteously with guests and co-workers.
• Excellent attention to detail, cleanliness, and commitment to safety.
• Physical ability to lift up to 50 pounds and stand for long shifts.
• Strong organizational and time-management skills.
• Certification by binding manufacturers through The Summit at Snoqualmie is required within 7 days of starting.
• Certification from U.S. binding companies (e.g., Marker, Salomon, Look, Tyrolia) must be obtained within the first 14 days of employment.

Preferred

• Prior experience in ski/snowboard tuning or rental shop operations.
• Prior binding technician certification.
• Familiarity with tuning tools, binding adjustment systems, and repair processes.

Pay

The wage range for this position is: from $22.00 to $25.00/hr.

Benefits

This is a non-benefited role. All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2-year vesting cliff). All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.