Rental Equipment Experienced Technician

About the role

The Rental Equipment Experienced Technician assists and develops technicians in all phases of troubleshooting and repair of equipment. This position serves as the main contact between the shop personnel and Technical Services Department concerning problems that arise during the repair of the equipment. The shop lead is also responsible for the leadership and development of technicians in their area.

Responsibilities

• Understands how to use the work order system.
• Completes all documents and parts orders associated with repairs in an accurate and timely manner.
• Identifies parts for return timely.
• Works effectively with others in the shop and accepts helpful technical advice from others with more work experience.
• Communicates effectively with Shop Leads, Shop Coordinators and Managers to ensure problems, nature of repair, and status of repairs are understood and followed up on.
• Always engages in required safety practices and maintains quality housekeeping in work area.
• Reads and understands the manufacturers' Operation and Maintenance Manual per machine type and complies with its contents.
• Inspects equipment and maintains equipment to ensure safe operation.
• Understands the operation, function, specifications, capabilities and controls of any piece of rental equipment to ensure all operating controls and functions are in compliance with manufacturers’ specifications.
• Inspects machines returned from rental for customer damage and notifies the supervisors regarding any specific damage that was found.
• Adhere to manager’s and lead mechanic’s directions regarding all repairs and service calls.
• Perform intermediate troubleshooting and diagnosing of equipment malfunctions and failures with appropriate supervision to determine root cause of failure.
• Aid in cleaning, rebuilding, repairing, and maintaining equipment and components.
• Tests, measures, and adjusts engine and machine systems and components within tolerances of manufacturer’s specifications.
• Attends training as requested.
• Assumes yard duties as needed; loads/unloads equipment and cleans returned rental equipment with pressure washer.
• Works overtime as required by workload and customers’ needs.
• Performs other duties as assigned by manager.

Requirements

• High School Diploma or GED
• Graduation from a technical school with emphasis on diesel engine preferred
• 3 years heavy equipment, engine, or mechanical repair experience
• 3-5 years administrative/clerical experience
• 3-5 years customer service experience

Qualifications

• None

Skills

• Data Entry
• Telephone
• Reading/Writing
• Reasoning
• Organizational
• Communication
• Miscellaneous

Benefits

• Paid Time Off (PTO) Plan - Up to 128 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

Pay

Pay Rate: $25.00-$34.04 per hour + 5% position differential. Pay dependent on experience and education.

Schedule

Not specified.