Rental Digital Coordinator- Wagner CAT Rentals

Why Join Wagner? At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

Responsibilities

• Manages the Cat Rental Portal daily ensuring all requests are routed and processed within the goal
• Performs customer portal demo, setup, training and onboarding functions
• Support internal setup and support related to portal access and training
• Manages online chat functions for rental including portal and rental requests
• Inputs lost-sales rental data into IRental
• Uses IRental to input reservations, write rental agreements, process exchanges, write pick-up tickets, close rental invoices, input data into the shipping and receiving screens, and process equipment transfers related to digital platform requests
• Thoroughly understands the rental process
• Requires a high level of organizational skills to complete tasks within the goal
• Ability to manage and influence peers without direct oversight
• Completes rental transactions through direct contact with customers
• Quotes rates and assists customers in making decisions on best equipment option related to digital platform requests
• Assists the customer in financial, service, and rental issues relating to invoicing or account information related to digital platform requests
• Excellent in customer centric etiquette managing multiple connections simultaneously in an effective and professional manner
• Shown ability to develop specific task management skills in relatively short time in role

Skills

• Data Entry
• Telephone Skills
• Safety Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Math Skills
• Product Knowledge
• Basic knowledge of Microsoft Word and Excel

Work Environment

• Noise: Quiet
• Indoors

Physical Demands

• Talking
• Sitting
• Use of Hands
• Hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more

Requirements

• High School Diploma or GED
• College Degree Preferred
• Courses in computers, business, and office administration preferred
• 1 year experience, preferably in a heavy equipment environment, involving customer service responsibilities
• 1+ years administrative/clerical experience
• 1+ years customer service experience

Pay

$22.00 - $26.00 per hour. Pay rate dependent on education and experience.

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.