Rental Coordinator/Sales Support

Summary

Your success is what's next with Custom Truck One Source. The Rental Coordinator will be responsible for the sales support and administration workflow, ensuring proper rental practices and high customer service and satisfaction.

Essential Duties And Responsibilities

• Locating and obtaining rental units from other locations for customers.
• Opening and closing of rental contracts and work orders for repairs on rental units.
• Supplying necessary DOT compliance forms for rental units and creating BOL’s.
• Understanding our fleet of rental units and their applications.
• Understanding and obtaining information from units for sales forms.
• Contact vendors for shipping quotes and shipping rental units to customers nationwide.
• Maintaining new unit and rental unit inventory, upfit inventory data entry, local company spreadsheets, and company asset files.
• Creating and supplying PO numbers for vendors.
• Completing license and registration for assets and assisting customers with license and title inquiries.
• Create and maintain a superior experience for customers.
• Working directly with the service department to ensure a quick turnaround time on downed rental units.
• Monitor and report our monthly rental revenue.

Required Skills And Qualifications

• A high school diploma or equivalent, with a college degree preferred.
• At least 2 years of proven experience in a similar role.
• A background in aerial, construction equipment, and heavy & light duty trucks is preferred.
• Extremely detail-oriented and accurate.
• The ability to work in a fast-paced environment, set priorities, adapt to changing work priorities, be self-sufficient, and driven, meet deadlines and schedules, and have a strong attendance record.
• A professional personal appearance.
• A general mechanical aptitude and experience with parts is required.
• Knowledge of hydraulic, heavy equipment, diesel truck, and/or farm equipment is preferred.
• A basic understanding of computers and electronics, including working with common software (MS Office Suite, internet, etc.) to process orders, knowledge of inventory software (M3, Rentalman, etc.) to process purchase orders and track inventory is helpful.
• Knowledge of principles and processes for providing a positive service experience, including internal client needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
• The ability to communicate effectively and professionally, both verbally and in writing.
• The ability to work as scheduled with punctual attendance from 7:00 am to 4:30 pm, Monday through Friday, plus any additional hours/days necessary to meet business demands.
• The ability to perform tasks such as bending, stooping, lifting up to 25 lbs, occasional lifting, carrying, pushing, and/or pulling, some climbing and balancing, stooping, kneeling, crouching, and/or crawling.

Benefits

• 401(k) with Employer Match
• Competitive Health Care
• Dental, Vision, and Life Insurance
• Paid Vacation, Sick and Holidays
• STD/LTD Partner Discounts
• Investment in Employee Development
• Tuition Reimbursement

Custom Truck One Source

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.