Rental Coordinator - Rental Store

Position Summary

The Rental Coordinator is responsible for coordinating equipment rentals including compact construction equipment, building construction products, material handling, and allied equipment, working directly with customers, prospects, and sales representatives. Knowledge of the equipment industry is essential for this position.

Essential Responsibilities & Expectations

• Receives incoming calls and records detailed customer information
• Organizes workspace for easy access to product information and rental rates
• Completes rental reservations and rental contracts
• Drafts documents for all missed rental opportunities
• Arranges store to promote sales of merchandise
• Closes rental contracts and creates invoices daily
• Works with equipment sales representatives to ensure customer satisfaction
• Follows up on overdue rentals and past due invoices
• Understands common equipment failure causes and resolves problems
• Negotiates mutually agreeable settlements on customer complaints
• Performs other duties as assigned by supervisor

Qualifications

• Education: High school diploma or equivalent
• Experience: Entry-level with 0-2 years' experience and completion of 20 hours of LMS classes within the first two years of employment to proceed to the next level
• Skills and Competencies: Relationship building skills, problem resolution, high mechanical aptitude, excellent written communication, professional email etiquette, advanced computing skills, proficiency in Excel, OSHA and MSHA required training, compliance training, safety summary, working conditions, physical requirements, physical demands, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job hazards, job 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