Rental Coordinator - Rental Store

Position Summary The Rental Coordinator is responsible for coordinating equipment rentals including compact construction equipment, building construction product, material handling, and allied equipment working directly with customers, prospects, and sales representatives. Knowledge of the equipment industry is essential for this position. The Rental Coordinator must be able to perform independently with limited supervision. The ability to manage multiple priorities is essential for this position. The Rental Coordinator will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. Essential Responsibilities & Expectations Receives incoming calls and records detailed customer information Organizes workspace for easy access to product information and rental ratesCompletes rental reservations and rental contractsDocuments all missed rental opportunitiesArranges store to promote sales of merchandiseCloses rental contracts and created invoices daily Works with equipment sales representatives to ensure customer satisfactionFollows up on overdue rentals and past due invoicesUnderstands common equipment failure causes and resolves problemsNegotiate mutually agreeable settlements on customer complaintsOther duties as assigned by supervisor Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve. Qualifications Education High school diploma or the equivalent Experience Entry Level with 0-2 years’ experience and completed 20 hours of LMS classes within the first two years of employment in order to proceed to the next levelCandidates must possess the ability to quickly acquire the following required Skills and Competencies: Skills and Competencies Relationship building skills Problem resolution High mechanical aptitude Excellent written communication Professional email etiquette Advanced computing skills Proficiency in Excel Job Training TTCo and supplier computer programsOSHA and MSHA required trainingCompliance training Safety Summary Working Conditions Work is normally performed in company office, worksite, or shop environment. Exposure to physical risk and all-weather conditions is associated with this position. Sitting for extended periods of time and standing on hard surfaces for extended periods of time is often required. Physical Requirements Speaking Listening Writing Typing Reaching Kneeling Grasping Stooping Lifting items up to 25 lbs. Climbing on equipment Driving (day and night) Job Hazards Tripping, falling, slippingRepetitive hand motion (computer work)Back and neck strainStressPotential harm from operating office equipment Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. Education Required High School or Equivalent or better Skills Required ComputerCustomer ServiceMicrosoft OfficeProblem SolvingRelationship BuildingVerbal CommunicationWritten Communication Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.