Rental Coordinator - Lift Truck

Position Summary

The Rental Coordinator is responsible for coordinating material handling equipment rentals in assigned areas working directly with customers, prospects, and sales representatives. The role requires independent performance with limited supervision, the ability to manage multiple priorities, initiative, resilience, attention to detail, a sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding efficient solutions.

Essential Responsibilities & Expectations

• Track inventory of machines, batteries, and attachments.
• Coordinate machine inspections and preparation prior to delivery and upon return from customer rentals in collaboration with the Service Department.
• Communicate rental rates, availability, and terms to customers and sales representatives.
• Obtain credit approval from the Credit Department before processing any rental or releasing equipment from the facility.
• Ensure all required documents are accurately completed and signed by the customer.
• Set up rental agreements and update the computer system as needed.
• Submit completed paperwork to the Accounting Department promptly.
• Arrange inbound and outbound transportation for equipment.
• Monitor equipment repairs, maintenance, and abuse‑related expenses.
• Ensure billing and credit adjustments are processed accurately and in a timely manner.
• Negotiate fair resolutions for customer complaints.
• Perform other duties as assigned by the Supervisor.
• Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.

Education

• High school diploma or equivalent required.
• Bachelor's degree preferred.

Experience

• Previous experience and a working knowledge of the material handling industry and related equipment.
• Proficiency in using personal computers with basic typing skills.

Skills and Competencies

• Strong written and verbal communication skills.
• Professional telephone etiquette and customer service skills.
• Proficiency in computer applications and basic technical skills.
• Excellent organizational and time‑management abilities.

Job Training

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with AX (Microsoft Dynamics AX).
• Business Communication Skills Training.
• Certified Lift Truck Operator with OSHA Safety Training.
• Compliance Training.

Safety Summary

Work is primarily performed in an office or shop environment and involves exposure to physical risks and varying weather conditions. The role requires the ability to sit for extended periods, stand on hard surfaces for prolonged durations, and safely operate lift trucks and other material handling equipment.

Physical Requirements

• Speaking and listening effectively.
• Writing and typing with accuracy.
• Climbing on or under equipment as needed.
• Reaching, kneeling, grasping, and stooping during tasks.
• Lifting items weighing up to 25 lb.

Job Hazards

• Travel‑related risks.
• Exposure to weather‑related hazards.
• Potential for slips, trips, and falls.
• Stress and fatigue associated with job demands.
• Prolonged sitting during administrative tasks.
• Working around moving equipment.
• Working near active service departments.

Licenses & Certifications

• Driver's License (required).

Personal Skills

• Mechanical
• Technical
• Computer
• Written Communication
• Verbal Communication
• Time Management
• Customer Service

Thompson Tractor is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.