Rental Coordinator - Lift Truck

About the role

The Rental Coordinator is responsible for coordinating material handling equipment rentals in assigned areas working directly with customers, prospects, and sales representatives. The Rental Coordinator must be able to perform independently with limited supervision. The ability to manage multiple priorities is essential for this position. The Rental Coordinator will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.

Responsibilities

• Track inventory of machines, batteries, and attachments.
• Coordinate machine inspections and preparation prior to delivery and upon return from customer rentals in collaboration with the Service Department.
• Communicate rental rates, availability, and terms to customers and sales representatives.
• Obtain credit approval from the Credit Department before processing any rental or releasing equipment from the facility.
• Ensure all required documents are accurately completed and signed by the customer.
• Set up rental agreements and update the computer system as needed.
• Submit completed paperwork to the Accounting Department promptly.
• Arrange inbound and outbound transportation for equipment.
• Monitor equipment repairs, maintenance, and abuse-related expenses.
• Ensure billing and credit adjustments are processed accurately and in a timely manner.
• Negotiate fair resolutions for customer complaints.
• Perform other duties as assigned by the Supervisor.
• Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.

Requirements

High school diploma or equivalent required; Bachelor's degree preferred. Previous experience and a working knowledge of the material handling industry and related equipment preferred. Proficiency in using personal computers with basic typing skills required.

Skills

• Strong written and verbal communication skills.
• Proficiency in computer applications and basic technical skills.
• Professional telephone etiquette and customer service skills.
• Excellent organizational and time management abilities.

Qualifications

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Experience with AX (Microsoft Dynamics AX). Business Communication Skills Training. Certified Lift Truck Operator with OSHA Safety Training. Compliance Training. Required Driver's License. Personal skills include mechanical, technical, computer, written communication, verbal communication, time management, and customer service.