Rental Coordinator I

Safety

Actively cares, promotes, manages, and advocates safety at Western States. Ensures all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.

Equipment Management and Client Satisfaction

• Manages rental customer calls and walk-in inquiries for equipment requests.
• Recommends specific rental solutions based on client needs and equipment availability.
• Negotiates rental rates and pricing that achieves CRS’ desired market share and profitability, with limited supervision.
• Dispatches Delivery Drivers to pick up and deliver equipment.
• Captures preventive maintenance and repairs with CRS shop lead.
• Coordinates with Delivery Drivers to complete tasks independently with limited supervision or additional Rental Coordinator on site.
• Utilizes software programs for all operating functions such as writing agreements, invoicing, transferring equipment, etc.
• Utilizes industrial and light construction rental equipment as required.
• Manages all customer complaints and resolutions in a professional manner.
• Affirms safety related initiatives and leadership efforts.

Skills, Knowledge, And Abilities

• Knowledge and use of Microsoft computer products or other comparable systems required.
• Knowledge or ability to learn Rental software.
• Proven skills in written and verbal communications, planning, organizing and interpersonal relationship building.
• Ability to set and manage priorities.
• Must be a self-starter with the ability to work with minimal supervision.
• Strong customer service experience required.
• Consistent attendance.

Education And Experience

• Proof of high school diploma or General Education Degree (GED) required.
• Minimum of 6 months customer service experience required.
• Must be able to communicate (speak, read, comprehend, write in English).

Physical Characteristics

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to lift up to 60 lbs. in accordance with Western States’ Lifting Policy to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.