Rental Coordinator, Film/TV Transportation

About the role

The Rental Coordinator, TV/Film Transportation assists the Film/TV Transportation Sales and Operations teams with administrative duties, builds and maintains client relationships, and ensures clients' expectations are exceeded.

Responsibilities

• Obtain all pertinent information from the client regarding their rental needs and present the information to the TV/Film Transportation Rental Team to complete the rental process.
• Set up new accounts, obtain insurance certificates, scan and file all digital documents in the appropriate database, manage contracts and related paperwork for all outgoing units, print and distribute reports daily and as necessary, maintain confidential files, and manage internal roster and contact list.
• Maintain complete knowledge of all Company products and services.
• Maintain excellent customer service to maximize/generate sales revenue.
• Plan, direct and coordinate the actual distribution or movement of the Company products and services to customers.
• Answer customer inquiries and resolve their issues/concerns.
• Prepare quotes and invoices in a timely manner for customers.
• Review operational records and orders (Client Paperwork, Equipment/Supplies, Driver's information, etc.) prior to the end of day, to ensure 100% accuracy in customer’s request/orders.
• All other duties as assigned.

Requirements

• 2+ years’ experience in an administrative / customer service role or related role.
• Entertainment industry experience preferred.
• Excellent computer skills and ability to quickly learn different computer programs and software (Employee will be trained on Manager Plus and Fleet Master).
• Proven ability to handle multiple tasks and deadlines at one time and work with a fluctuating and dynamic schedule and with little advance notice.
• Refined verbal and written communication skills.
• Ability to work overtime as necessary.

Qualifications

Highly organized, efficient, and attentive to detail, with excellent follow-up skills.