Rental Cashier, Winter 26/27

About the role

Crystal Mountain is seeking energetic, dependable, and guest-focused individuals to join our Rental Team. As a Rental Cashier, you will be one of the first and last points of contact for our guests, creating a welcoming and efficient rental experience from check-in through equipment return.

Responsibilities

• Welcome guests and provide exceptional customer service throughout the rental experience.
• Accurately process rental transactions, retail purchases, reservations, and payments using the point-of-sale (POS) system.
• Assist guests in selecting the appropriate rental equipment based on age, ability level, terrain preference, and current conditions.
• Recommend upgrades and additional products, including High Performance and Demo equipment, helmets, outerwear, accessories, and other rental add-ons.
• Answer guest questions regarding rental equipment, pricing, policies, resort services, and mountain information.
• Verify guest information and ensure rental agreements and waivers are completed accurately.
• Maintain cash drawer accountability and accurately reconcile transactions.
• Assist with online reservations, modifications, cancellations, and guest inquiries.
• Work collaboratively with technicians and rental staff to ensure equipment is prepared and delivered efficiently.
• Maintain a clean, organized, and professional work environment, including cashier stations, guest waiting areas, and merchandise displays.
• Restock retail merchandise, rental forms, and operational supplies as needed.
• Help manage guest flow during peak business periods while maintaining a positive attitude.
• Resolve routine guest concerns professionally and escalate more complex issues to supervisors when appropriate.
• Follow all company policies regarding cash handling, safety, security, and guest confidentiality.
• Support other Rental and Retail operations as business needs require.
• Perform other duties as assigned.

Requirements

• Ability to learn and effectively use point-of-sale (POS) systems, rental software, and other computer programs.
• Basic cash handling and mathematical skills.
• Strong customer service and interpersonal communication skills.
• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.
• Ability to learn and retain knowledge of rental equipment, retail products, services, pricing, and promotions.
• Basic mechanical aptitude and willingness to learn the operation and function of ski and snowboard equipment.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Ability to work independently while contributing to a collaborative team environment.
• Excellent attention to detail and accuracy when processing transactions and reservations.
• Ability to remain calm, positive, and professional during busy periods and while resolving guest concerns.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift and carry up to 30 pounds and perform repetitive bending, reaching, and lifting.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and peak vacation periods.
• Willingness to work in a winter resort environment and adapt to changing business needs.

Benefits

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Pay

Wage Range: $20.00 -$21.00