Rental Branch Manager

Who We Are From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing The CRS Rental Manager ensures that stores are efficient, profitable, and customer-focused. Managers consistently meet the needs of construction companies, industrial and commercial customers, and homeowners. As leaders, they are responsible for making decisions about staffing, fleet mix, budgets, equipment rental and sales. Primary Responsibilities Ensure a high level of customer service is at or above the location’s goal for all employees of the branchContinue to increase the market penetration of the branch and increase revenueComplete performance reviews on staff and hold a meeting with the individual to discuss strengths and weaknessesHold monthly safety meetings to ensure that all employees understand the safety culture of the branch.Handle or assist in the resolution of customer service issuesReview all contracts generated on a daily basisDaily assess the need of fleet additions or subtractions ensuring that the location has the proper fleet mix.Assist in debt collections either by phone or in person visits.Interview, hire, and train employees; plan, assign, and direct work; apprise performance; reward and discipline employees; address complaints and resolve problems. Additional Responsibilities Participate in required safety program, and work in a safe mannerComplete additional tasks as assigned by management Who We Are Looking For To be successful in this position you should have prior experience in operations management, business planning, or a sales support management role. This position also requires someone who has detailed understanding of financial and operational metrics, and the ability to impact them. Education/Experience High school diploma or equivalent Required Qualifications/Skills 3-5 years in operations management, business planning, or sales support management role.Previous experience and demonstrated success in team leadership and leader developmentDeep understanding of the Rental industryDetailed understanding of financial and operational metrics, and the ability to impact themExperience successfully managing analytically rigorous corporate initiatives.Leadership/Vision/Competitiveness/DriveStrong accountability and initiativeStrong interpersonal and communication skillsAdvanced problem solving capabilitiesValid driver’s license and acceptable driving record Preferred Qualifications/Skills Bachelor’s Degree from a four year college or university or related equivalent experience preferredKnowledge of Spanish language preferable but not required. Values At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else.Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.Teamwork: We work as one across our organization for the benefit of our customers. Ideal Candidates Will Demonstrate The Following Values Acting in a safe mannerExhibiting honesty and integrityActing in a fair and ethical mannerTeam mentalityDelivering quality resultsEmbraces change / improvementExhibiting superior customer service skillsExhibiting pride and ownershipWorking with a sense of urgencyExhibiting a winning attitude What We Offer Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive PayIndividual Bonus Opportunities AvailableTechnician Tool Allowance401k Plan Strong Company MatchEmployee Profit SharingFinancial Wellness Coaching Employee Wellness Program Medical, Vision, Dental InsurancePrescription Drug CoverageFlexible Spending AccountsShort & Long Term DisabilityGroup Life Insurance Personal Time Off Paid HolidaysPaid Sick Leave Career Development Tuition ReimbursementOngoing Training Advancement Opportunities