Rental Admin/ Receptionist
Since 1971, Ilderton Conversion Company has helped people all across the country regain their mobility and independence. We specialize in offering our customers the best personal and commercial wheelchair accessible vans on the market. Our company is a proud industry leader in commercial wheelchair accessible transportation and accessible taxis. We also custom build transporters, shuttles, and work crew vans designed specifically for our customer needs and budget.
About the role
The Receptionist plays a crucial role in creating a positive first impression for customers. The primary responsibilities include greeting customers, answering phone calls, directing inquiries to appropriate personnel and ensuring customer waiting area is stocked with snacks, coffee and beverages. This is an individual contributor role. The incumbent will also serve as the Rental Admin.
Responsibilities
- Office Administration/Clerical: answering phones & greeting customers
- Taking detailed messages for unavailable staff members
- Filing and organization
- Maintaining a neat showroom & customer waiting area
- Assisting Sales, Emergency Lighting & Service as needed
- Assisting office personnel with maintaining accounts receivable, as needed
- Updating High Point inventory on our website www.ildertonvans.com
- Rentals: assist customers renting vehicle
- Signing paperwork
- Conducting walk around
- Collecting driver’s license
- Demonstrating use of the vehicle
- Delivering rentals as needed
- Ensure rental vans are always clean and ready to be rented
- Incumbent must wear Ilderton branded apparel
Qualifications
- Previous experience in a customer service role, in the auto industry preferred
- Professional appearance at all times
- Excellent communication and interpersonal skills
- Must be organized
- Proficient with Microsoft Office applications
- Must be able to pass a background check and drug screening