Renewals Manager - USA

About the Role

At Emerge, we help leading tech companies like Cisco support and grow their customer relationships through renewals. As a Renewals Manager, you'll be responsible for managing a set list of customer accounts and helping ensure their software and service contracts are renewed on time. This is not a people-management role; instead, you will manage a book of business, working with Cisco teammates, partners, and sometimes customers directly to keep renewals on track. If you enjoy problem-solving, organizing details, and being part of a fast-moving team, this role offers a great opportunity to grow your career in tech sales and customer success.

Responsibilities

• Take ownership of the full contract renewal process for a specific set of accounts, including managing your pipeline, preparing quotes, updating forecasts, and helping close renewal deals.
• Maintain a 120-day rolling forecast, aiming for strong accuracy and keeping Salesforce records up to date and clean.
• Work closely with Cisco's sales, operations, and partner teams to prioritize renewals, remove blockers, and ensure smooth progress.
• Communicate directly with partners and customers as needed, answering questions, resolving issues, and guiding them through the renewal process.
• Watch for potential upsell or cross-sell opportunities and collaborate with Cisco sales to grow the account where appropriate.
• Keep your renewals pipeline organized and updated, and contribute to regular team meetings and reporting for Cisco leadership.
• Monitor accounts for renewal risks and raise concerns early so the team can take action.
• Use Cisco's internal tools (like Salesforce and CCWR) to track renewals and follow required sales and operations policies.
• Help maintain clean and accurate data and support process improvements to enhance efficiency.

Requirements

• At least 1 year of experience in renewals, customer support, inside sales, or a similar role, ideally within a tech or SaaS company.
• Familiarity with B2B sales and renewals, and a basic understanding of sales operations or customer engagement practices.
• Comfortable working in a fast-paced environment with multiple moving parts and transactions.
• Strong communication skills—ability to build relationships, explain things clearly, and engage in respectful conversations with customers and partners, including during negotiations.
• Organized and dependable, with the ability to juggle priorities and stay focused on tasks.
• Experience using CRM or quoting tools is a plus.
• Able to think analytically and work with forecasts, numbers, or data to support decision-making.
• Proactive in addressing problems—you don’t wait to be told what to do and use good judgment to raise issues when needed.

Preferred Qualifications

• Experience working in or supporting partner ecosystems, especially with large tech companies like Cisco.
• Familiarity with renewal cycles for software or services, particularly within a subscription-based model.
• Exposure to CRM reporting, pipeline tracking, or related metrics.
• Interest in growing a career in tech sales, customer success, or sales operations—someone who sees this role as a launchpad, not just a job.

Benefits

As a Renewals Manager at Emerge, you will play a pivotal role in supporting strategic renewals motions at Cisco. You will have the opportunity to work alongside a team driving global managed services across renewals, deals desk, and MDF governance, with exposure to high-growth technology markets and partner ecosystems.