Renewals Manager

Responsibilities

• Develop professional and personal relationships with key stakeholders within each customer account
• Partner with Customer Success to minimize attrition, identify growth opportunities, drive adoption and increase usage
• Create a strategy for achieving goals and assist Customer Success with removing barriers to business growth
• Collaborate closely with internal stakeholders such as Product, Engineering, and Alliances to communicate feedback and insights to improve product and customer experience
• Serve as an advocate for our customers and set appropriate expectations
• Leverage data to effectively guide meaningful customer conversations
• Facilitate business reviews to accomplish goals and opportunities
• Identify opportunities for improvement in existing processes

Requirements

• 2+ years working in Renewals / Customer Success role
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
• Strong negotiation and objection handling skills that allow for value-based contract negotiations
• Strong process management and detail oriented skills
• Strong customer management skills, including soft skills

Additional Job Details

The base salary range for this position is $100k - 120k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.