Renewals Manager

About the role

About Our Client: The organization operates in the SaaS work management industry, addressing the challenge of helping teams collaborate efficiently and achieve goals faster. It provides a platform that integrates human and AI collaboration to support millions of teams worldwide. The company emphasizes continuous growth, innovation, and sustaining high workplace standards.

About the Opportunity: The Renewals Manager is responsible for overseeing client contract renewals to minimize churn and drive revenue growth. This role involves renewing licenses, identifying growth opportunities, managing risks, and maintaining strong customer relationships. The position impacts the organization''s retention and expansion efforts by ensuring customer satisfaction and effective negotiation throughout the renewal process.

Responsibilities

• Negotiate contract renewals using commercial judgment.
• Identify customer needs and manage accounts to drive timely renewals.
• Engage with decision makers to understand requirements, budgets, stakeholders, and approval processes.
• Develop negotiation strategies that maximize contract value while preserving customer relationships.
• Maintain and report an accurate 150-day renewal forecast and analyze renewal trends.
• Document renewal steps consistently in CRM systems.
• Manage quote-to-close renewal processes within assigned territory.
• Defend against competitive pressures and articulate the platform''s differentiators.
• Identify risks early and collaborate with cross-functional teams to ensure customer value realization.
• Contribute to the improvement of renewal processes by addressing inefficiencies.

Requirements

• 3-5 years of renewals experience, preferably in SaaS.
• Ability to work West Coast Pacific Time hours.
• Strong customer relationship management skills.
• Excellent verbal and written communication, negotiation, and presentation skills.
• Analytical skills to maintain forecasts and identify data trends.
• Problem-solving ability relevant to renewal challenges.
• Familiarity with work management platforms.
• Experience with quoting, contracting, and subscription management tools.
• Understanding of Annual Recurring Revenue (ARR) and renewals.
• Empathetic and creative problem-solving approach.
• Ability to thrive in an evolving environment while managing customer satisfaction.
• Curiosity about AI tools and emerging technologies with willingness to learn and apply them.

Pay

The estimated base salary range is $98,700 to $126,000, varying by market and individual qualifications. Compensation may include equity, sales incentives, and benefits.

Benefits

• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options catering to dietary preferences.