Renewals Manager

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Responsibilities

• Owning our customer renewals by building and maintaining long-lasting client relationships
• Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing
• Answering client queries and identifying new business opportunities among existing customers
• Liaise with cross-functional internal teams to improve the entire customer experience
• Serve as the lead point of contact for all customer account management matters
• Negotiate contracts and close agreements to maximize profits and minimize customer churn
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities
• Absorb challenging client requests or issue escalations as needed

Requirements

• 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager
• BA/BS degree in Business Administration, Sales or relevant field
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce) and CPQ tools
• Experience delivering client-focused solutions to customer needs
• You have a way with people, and are an excellent communicator
• Prominent ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

The typical base salary range for this position is $71,400 - $95,550 annually

Schedule

Not specified