Renewals Manager

Job Category: Customer Success

The Opportunity

At Qualified by Salesforce, the Renewals Manager will create long‑term, trusting relationships with existing customers. You will own a portfolio of customers, prioritize maximizing retention through negotiating complex contracts, and develop new business from existing accounts. This role involves managing renewal processes, navigating startup contracts that may transition to larger Salesforce agreements through M&A activities, and ensuring customers remain happy and thriving.

Responsibilities

• Own customer renewals by building and maintaining long‑lasting client relationships.
• Develop strong relationships with customers, connect with key business executives and stakeholders, and prepare customer‑facing presentations and pricing.
• Answer client queries and identify new business opportunities among existing customers.
• Liaise with cross‑functional internal teams to improve the entire customer experience.
• Serve as the lead point of contact for all customer account management matters.
• Negotiate contracts and close agreements to maximize profits and minimize churn.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Collaborate with the sales team to identify and grow opportunities.
• Assist with challenging client requests or issue escalations as needed.

Requirements

• 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager.
• BA/BS degree in Business Administration, Sales, or a relevant field.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels, including executive and C‑level.
• Solid experience with CRM software (e.g., Salesforce) and CPQ tools.
• Experience delivering client‑focused solutions to customer needs.
• Excellent communication, listening, negotiation, and presentation abilities.
• Proven ability to juggle multiple account‑management projects while maintaining sharp attention to detail.
• Strong verbal and written communication skills.

Benefits

• Time‑off programs
• Medical, dental, and vision coverage
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) retirement plan
• Employee stock purchasing program

Pay

The typical base salary range for this position is $71,400 – $95,550 annually. In California, New York, and select metropolitan areas (Boston, Chicago, Seattle, Washington DC), the range is $78,540 – $105,140 per year. This range reflects base salary only and does not include potential bonuses, equity, or benefits.