Renewals Manager

About the role

The Renewals Manager at Neighborly Software is a critical member of the team responsible for ensuring seamless customer renewals. This role focuses on the renewal cycle, managing all phases from account review to contract drafting and internal/external approvals.

Responsibilities

• Execute all phases of the renewal process including account review, quote creation, contract drafting, and routing for internal and external approval.
• Manage renewal activity within the CRM system including client-related conversations, issues and resolution to support dashboards and renewal metrics.
• Maintain a database of contracts that includes tracking status, renewal timelines, and compliance requirements.
• Identify client renewal requirements early to uncover roadblocks and drive on-time renewal closure.
• Identify, prepare and deliver documentation required by clients for renewal such as W-9s, remittance instructions, and sole source letters.
• Negotiate renewal terms and conditions with clients.
• Prepare and issue accurate, contract-compliant pricing and quotes.
• Provide guidance and subject matter expertise on contract-related matters to internal operational and client teams.
• Receivables
• Confirm renewal invoices are timely, accurate and aligned with contractual terms.
• Monitor invoice aging and initiate client contact regarding past due receivables.
• Research account history to resolve client issues and maintain accurate records.
• Investigate and resolve renewal and billing issues through cross-functional collaboration with Operations, Client Services, Legal and Finance.
• Reporting and Analytics
• Generate regular reports on renewal rates, contract value, pipeline health, and key performance metrics.
• Analyze renewal trends and provide insights on process performance and improvement opportunities.
• Track the impact of process improvements and automation initiatives on efficiency and outcomes.

Qualifications

• 3-5 years of experience in renewals management, contract administration, or revenue operations in a SaaS environment.
• Exceptional attention to detail and organizational skills with ability to manage multiple priorities independently.
• Strong reading comprehension skills with the ability to interpret, analyze and identify key information in client contracts and written correspondence.
• Excellent written communication skills, including the ability to summarize and convey critical information to clients and internal stakeholders.
• Proficiency with Microsoft Excel, Word, Outlook, SharePoint and Teams.
• Strong commitment to quality, compliance, and accountability.

Preferred

• Bachelor’s degree in business administration, Finance, Accounting, or related field preferred, or equivalent combination of education and relevant work experience.
• Exposure to local government procurement processes.
• Experience with HubSpot (CRM), Vitally (CS Platform) and Maxio (Billing).