Renewals Manager

About the role

A Renewal Manager at Hightouch is responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Hightouch customers. Serving as their assigned customers’ main point of contact for their contract extension with Hightouch, they will foster a high level of trust, satisfaction, and engagement across their assigned accounts.

What you’ll do

• Drive the qualification, quoting, and Salesforce processes to bring renewals to a close
• Identify customer needs and demonstrate account management capabilities to guide renewal closure
• Own and execute win/win negotiation strategies for a variety of renewals that maximize contract value while protecting and enhancing customer trust
• Understand Hightouch’s Licensing Model to provide Customer assistance in licensing discussions
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
• Leverage customer data and behavior to assess the health of each renewal
• Support customer conversations around renewal readiness, timing, and general customer procurement inquiries
• Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations, and product management to develop strategies for upcoming renewals
• Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal

Experience & wisdom that excites us

• 2+ years demonstrated success in a Renewal Management and/or Account Management and/or Sales/Customer Success – ideally within SaaS offerings
• Experience managing customer retention and adoption of a SaaS product for complex/strategic accounts/territories
• Participate in AM/CSM led business reviews, and lead Renewals Meetings as needed
• Excellent customer management skills; including sales, account management, and customer service
• Personal initiative to identify areas of process improvement and efficiency
• Must be a self-starter with the ability to work independently and in a team environment
• Strong level of urgency, organization and prioritization skills
• Strong process management, financial acumen and contractual engineering skills
• Ability to react and adapt to potential rapid shifts in priorities
• Exceptional verbal and written communication skills
• Strong work ethic and quota achievement

Pay

The OTE range for this role is $120,000-140,000 annually. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.