Account Manager

About the role

The Janitorial Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. They also build, improve, and maintain relationships with clients and employees.

Responsibilities

• Supervise the day to day janitorial operations of an assigned Customer Site.
• Manage a team of janitorial staff with scheduling, payroll, and training.
• Ensure the Client Site is provided with high quality janitorial services.
• Build and maintain effective relationships with both customers and employees.
• Handle any escalated issues or situations appropriately.
• Assure that employee grievances are heard and resolved.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s).
• Maintain appropriate inventories and meet customer/company requirements.
• Take a proactive role in communicating with Customer and meet regularly, listen to issues, provide expertise and solutions.
• Ensure complete customer satisfaction.
• Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.

Requirements

• Bi-lingual Spanish/English (read, write and speak)
• 6-months of experience of business management/operations/supervisory experience in facilities or client focused sites.
• Excellent computer skills: Excel, Word, and PowerPoint
• Communications skills verbal and Written
• Management experience, specifically for a union environment.
• Ability to work a flex schedule (different on call times daily)
• Minimum of 1 year management experience, cleaning experience.
• Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.

Qualifications

• Bi-lingual Spanish/English (read, write and speak)
• 6-months of experience of business management/operations/supervisory experience in facilities or client focused sites.
• Preferred but not required: Excellent computer skills: Excel, Word, and PowerPoint
• Preferred but not required: Communications skills verbal and Written
• Preferred but not required: Management experience, specifically for a union environment.
• Preferred but not required: Ability to work a flex schedule (different on call times daily)
• Preferred but not required: Minimum of 1 year management experience, cleaning experience.
• Preferred but not required: Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.

Skills

• Excellent communication skills
• Strong supervisory and managerial skills
• Ability to manage multiple tasks and prioritize responsibilities
• Knowledge of Allied Universal policies and procedures

Benefits

Join Allied Universal® Facility Management and Janitorial Services and benefit from:

• Steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration.
• Opportunities for career growth within a leading industry.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Flexibility in scheduling is offered to accommodate the needs of the position and the client.

Company

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com