Renewals Manager

About the role

In this role, you will partner cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth. The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement.

Responsibilities

• Manage a portfolio of customer renewals across multiple contract types and segments.
• Drive proactive renewal engagement beginning 90–180 days prior to contract expiration.
• Cook up renewal timelines, approvals, pricing validation, and execution activities.
• Ensure all contracts are renewed, amended, or terminated in accordance with company policies and compliance standards.
• Maintain renewal documentation accuracy within CRM and contract management systems.
• Achieve assigned gross and net revenue retention targets.
• Identify renewal risk indicators and escalate high-risk accounts with mitigation recommendations.
• Maintain accurate renewal forecasts, including close probability, timing, and revenue impact.
• Analyze renewal trends, customer usage patterns, and pricing opportunities to improve retention outcomes.
• Partner with Customer Success and Account Management teams to align renewal strategy with customer health and adoption.
• Collaborate with Legal and Finance on non-standard contract terms, invoicing, and pricing approvals.
• Support Sales teams with expansion opportunities identified during renewal discussions.
• Work with Revenue Operations to improve renewal workflows, reporting, and automation.
• Utilize AI-enabled tools for renewal forecasting, contract summarization, risk identification, and workflow prioritization.
• Validate AI-generated contract insights for accuracy and business applicability.
• Identify repetitive renewal activities appropriate for automation.
• Support adoption of AI-assisted operational processes across renewal workflows.

Requirements

• Renewal Strategy Execution
• Revenue Retention Management
• Contract Administration
• Forecast Accuracy
• Cross-Functional Collaboration
• Customer Communication
• Operational Process Improvement
• Data Analysis & Reporting
• Risk Identification & Escalation
• AI-Assisted Workflow Management

Skills

• Experience supporting enterprise or mid-market customer renewals.
• Familiarity with recurring revenue metrics including ARR, GRR, and NRR.
• Exposure to AI-assisted workflow tools, contract analytics platforms, or revenue intelligence software.
• Knowledge of subscription pricing and escalation frameworks.

Benefits

• Competitive salaries and extensive benefits – including medical, dental, vision, long term disability, life insurance, and matching 401k.
• Employee Assistance Program.
• Other company benefits.