Renewals Advocacy Manager

About the role

Veeam is seeking a Renewals Advocacy Manager to serve as the strategic lead for Customer Advocacy, Executive Engagement, and Voice of the Customer initiatives across the Global Renewals organization. Reporting to the VP of Global Renewals Account Management, this role ensures customer feedback is translated into meaningful business action, executive customer commitments are executed, and strategic initiatives that improve customer experience, retention, and long-term growth are successfully delivered.

Responsibilities

• Own executive engagement for Renewals: partner with the VP of Global Renewals on strategic customer meetings, Executive Business Reviews (EBRs), executive sponsor engagements, and renewal strategy discussions.
• Drive accountability and follow-through: capture customer commitments, executive decisions, risks, and action items, ensuring cross-functional ownership, timely follow-through, and executive visibility.
• Capture customer feedback, insights, and executive input to influence business priorities at renewal time and convert feedback into measurable action.
• Track customer advocacy initiatives, ensure commitments made to customers are delivered, and maintain executive-level visibility into customer sentiment, advocacy initiatives, and strategic customer priorities.
• Lead executive-ready communications: prepare executive customer briefings, business reviews, presentations, and leadership communications supporting customer initiatives and strategic priorities.
• Coordinate executive engagement plans: for strategic enterprise accounts and monitor progress against agreed objectives, driving accountability across internal stakeholders so customer commitments are fulfilled and communicated effectively.
• Own the Renewals Voice of the Customer: collect, analyze, and communicate customer feedback, insights, and executive input to influence business priorities at renewal time.
• Drive strategic initiatives that improve customer retention, customer experience, and operational excellence across the Renewals motion.

Requirements

• 8–12 years of experience in enterprise SaaS or software.
• Experience partnering with executive leadership (VP level and above).
• Strong customer-facing experience managing enterprise and strategic customer relationships, ideally in a renewals, retention, or account management context.
• Exceptional executive communication, presentation, and relationship management skills.
• Strong commercial acumen with a solid understanding of enterprise software business models and customer retention strategies.
• Highly analytical and data-driven, with experience leveraging customer insights, NPS, and business metrics to influence decision-making.
• Demonstrated ability to independently drive initiatives, manage competing priorities, and consistently deliver results in a fast-paced environment.
• Prior experience in a Renewals, Customer Success, or Customer Advocacy organization with direct exposure to renewal-cycle dynamics.
• Track record driving cross-functional alignment (Sales, Product, Marketing, Finance) on shared definitions of customer health, success criteria, and accountability.

Qualifications

• Commercially minded strategic operator with a passion for customer advocacy and execution excellence within the Renewals motion.
• Proven track record of partnering with executive leadership, engaging directly with enterprise customers, and driving complex cross-functional initiatives to successful outcomes.
• Comfortable facilitating an Executive Business Review with a Fortune 500 customer, leading a strategic renewals initiative across multiple organizations, analyzing NPS and customer insights to influence executive decisions, or preparing executive presentations for senior leadership.
• Highly proactive, customer-centric, and execution-focused.

Skills

• Strategic planning and execution.
• Customer relationship management.
• Executive communication and presentation.
• Data analysis and interpretation.
• Project management.
• Collaboration and cross-functional teamwork.

Benefits

• Unlimited paid time off.
• 12 paid holidays including 4 global Veeam Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program.
• 401(k) retirement plan with company matching contributions.
• AirVet: 24/7 virtual veterinary care at no cost.
• Legal services, identity protection, and supplemental health insurance options.
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.

Pay

• Compensation range based on geographic zone and experience.

Schedule

• Full-time position.