Renewal Specialist (Tech Touch) (Remote)

About the role

Join our team as the central driver for our customer renewals. As a Tech Touch Renewal Specialist, you'll be the primary link between our CSMs and customers—ensuring that upcoming renewals are handled accurately and closed efficiently. You will own the full renewal motion: researching account health, crafting pricing quotes, and negotiating terms to secure our revenue.

Responsibilities

• Portfolio Ownership: Manage all renewal opportunities within your assigned portfolio, researching customer health and account status to stay ahead of potential issues.
• CSCM Collaboration: Partner closely with Tech Touch CSMs to strategize on their accounts, aiming to maximize bookings and provide a seamless experience for the customer.
• Proactive Discovery: Lead direct conversations with customers to understand their needs and handle objections, ensuring we can predictably close every opportunity.
• Negotiation: Work with customers to prevent churn and secure optimal contract terms that benefit both the customer and the company.
• Pricing & Quoting: Generate accurate renewal quotes using pricing strategies that meet our established standards and policies.
• Pipeline Forecasting: Manage your 30, 60, and 90-day pipeline with precision, providing daily and weekly forecasts and meeting regularly with the Renewal Specialist Director.
• Data Excellence: Maintain impeccable administration of your opportunities in Salesforce, including the thorough and accurate completion of deal sheets for every deal.
• Target Achievement: Focus on meeting and exceeding your individual bookings targets and quotas to support our overall growth.

Requirements

• 1+ years of experience in renewals, sales operations, or account management, preferably in a fast-paced environment where you've managed a high volume of accounts.
• Strong organizational skills with a natural ability to track dozens of moving parts, manage a pipeline, and follow through on tasks without being asked twice.
• A direct communication style. You write clear, professional emails, feel comfortable leading negotiations, and know how to explain pricing details to customers.
• A process-oriented mindset. You enjoy the "administration" side of sales—ensuring Salesforce records are perfect and deal sheets are complete.
• A collaborative approach. You can build strong working relationships with CSMs and work together to find the best path forward for every customer.

Qualifications

• Extensive experience with Salesforce.
• Experience working with Tech Touch or high-volume customer segments.
• A background in SaaS or subscription-based contracts.

Skills

• Excellent communication and negotiation skills.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Salesforce and related CRM tools.

Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment.

Pay

The compensation for this position ranges from $52,000 - $57,000 including base, bonuses and commissions.

Schedule

This is a fully remote role, giving you the autonomy to manage your schedule and workspace effectively.

Note

No recruitment agencies, please.