Renewal Specialist

About the role

QuaverEd is a rapidly growing, innovative education technology company founded in 2009. Our mission is enriching the lives of children by helping educators to engage students in general music, social and emotional learning, as well as health and physical education. We are headquartered in historic Music Row in Nashville, Tennessee. Check out our website at QuaverEd.com. We are seeking a motivated and self-starter to join our dynamic team as a Renewal Specialist. The ideal candidate will have at least 1 year of experience in account management, customer service, or sales. You will play a critical role in managing accounts in smaller districts including the private and parochial segment of the K-12 market, at the guidance and discretion of the sales leadership team. This job will report to the Renewal Specialist Manager.

Responsibilities

• Manage multiple accounts while effectively using our CRM tools to track interactions and progress.
• Collaborate with internal teams to ensure cohesive strategies to engage customers
• Handle inbound and outbound calls, emails, and inquiries with strong communication skills to solve customer pain points through a consultative selling approach.
• Meet and exceed renewal targets through proactive outreach and follow-up strategies.
• Independently manage daily sales tasks with a focus on organization and attention to detail.
• Maintain detailed records of customer interactions and internal coordination to ensure seamless communication.

Requirements

• Bachelor’s degree in Sales, Marketing, Education, or a related field (or equivalent experience)
• Ideally 1 year of experience in account management, customer service, or sales
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.
• Detail-oriented, organized, and able to manage multiple accounts simultaneously.
• Proficiency in CRM software (e.g., Salesforce, HubSpot, etc.).
• Ability to analyze data and provide insights into renewal trends and customer behavior.
• Problem-solving skills with a customer-centric approach.
• Negotiation skills and the ability to handle customer objections professionally.

Benefits

• 80 hours of vacation per year with an increase after 3 years
• 12 paid holidays
• 60 hours of sick leave
• Subsidized health care up to $9,000 per year
• 401(k) program with no participation fees
• Full employer paid basic life, fertility, health advocate, teladoc, identity theft
• Collegial, supporting atmosphere

Pay

Salary range: $50,000‑55,000 with performance bonus.

Schedule

This role is not remote; employees must live within commuting distance of Music Row in Nashville. Minimum 3 days per week in the office on the QuaverEd campus (subject to change at supervisor’s discretion).