Renewal Specialist

Your Role at a Glance

The Maintenance Renewal Representative will drive revenue growth, expand subscription sales, and boost Annual Recurring Revenue (ARR) while enhancing customer retention. This key role positions Mastercam as a premier solution provider by delivering exceptional customer service and executing strategic sales initiatives.

How You’ll Drive Success

• Sales Execution & Strategy:
  • Manage the contract renewal cycle, including renewal quotes, engaging with customers, addressing questions or objections (coordinating with Account Managers when needed), and securing timely renewals.
  • Leverage CRM tools (e.g., Salesforce) for pipeline management, opportunity tracking, and accurate forecasting.
  • Consistently meet or exceed individual sales quotas and key performance metrics.
  • Apply best practices to maintain a high percentage renewal rate.
  • Utilize AI tools to enhance productivity, identify market trends, and create competitive strategies.
  • Access and navigate third-party value-added portals to complete the renewal process for the CONNECT portion.
  • Obtain and deliver all the necessary documentation and information that our Customer Service and Legal teams need to process an order.
• ARR Growth & Retention:
  • Drive ARR growth by increasing subscription sales and renewals of maintenance agreements.
  • Implement strategies to ensure high customer retention and renewal rates.
  • Conduct regular phone outreach to build strong relationships, exceed renewal quotas, and drive high retention rates.
  • Proactively identify and resolve customer challenges to secure renewals and foster customer loyalty.
  • Work closely with Account Managers to resolve escalated customer requests.
  • Soft sell and uncover potential leads.
• Customer Engagement:
  • Serve as the primary point of contact for assigned accounts, building trust and fostering strong relationships.
  • Deliver value-driven solutions that align with customer needs and business goals.
  • Collaborate with cross-functional teams (marketing, customer success, technical support) to provide seamless customer experiences.
  • Incorporate customer feedback to refine sales strategies and improve satisfaction.
• Performance Monitoring & Reporting:
  • Track and report on key sales metrics, including revenue growth, retention rates, and pipeline health.
  • Ensure accurate forecasting and adherence to sales processes using tools such as Salesforce.
  • Identify areas for improvement and develop action plans to address performance gaps.
• Market Awareness & Opportunity Development:
  • Stay informed about market trends, competitor activities, and customer needs.
  • Identify new sales opportunities in emerging markets and underpenetrated segments.
  • Leverage industry events, market research, and AI-driven tools to expand the company’s presence.
  • Provide feedback on manufacturing trends and hardships.
• Collaboration & Cross Functional Alignment:
  • Work closely with the Territory Manager, Technical Manager, and Account Managers to integrate customer insights into product development and service improvements.
  • Align efforts with regional or channel partners to maximize sales potential.

The Talents We’re Seeking

• Education: Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience.
• Experience: 3 – 5 years of inside sales experience, preferably in a subscription-based or SaaS environment.
• Success: Proven success in driving revenue growth and improving customer retention.
• Skills: Experience with CRM tools such as Salesforce and sales enablement platforms.

Required Skills

• Proficiency with Microsoft 365 tools (Excel, Word, PowerPoint) for communication and reporting.
• Familiarity with collaboration tools like Teams or Asana.
• Experience with BI tools (Tableau, PowerBI) and AI-enabled sales tools for insights and decision-making.
• Strong communication and negotiation skills.
• Results-driven with a customer-centric mindset.
• Exceptional organizational and time-management abilities.
• Adaptability in a dynamic, fast-paced environment.