Renewal Specialist

About the role

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities. We help prominent organizations, disruptive brands, and influential people operate with confidence in an uncertain world. Our Renewal Specialist plays a vital role in supporting our Account Management Team by overseeing the contract renewal process for select accounts.

What You Will Work On

• Communicate & collaborate as needed with Account Managers to successfully complete renewal opportunities and offer the client a seamless experience
• Facilitate the renewal of client opportunities at least 45 days in advance of their contract expiration date internally and externally
• Update client information within Salesforce, and within client agreements in the Contract Management application and or SharePoint in a timely manner, as needed
• Proactively anticipate client needs and effectively communicate ways to support them including outreach to Crisis24 subject matter experts
• Negotiate any new terms that may arise such as upsells, downgrades, using defined parameters agreed by the business to ensure the clients continued patronage and minimizing any potential revenue loss
• Build relationships with clients to develop, retain and secure future business
• Document all client and sales activities in Salesforce and associated outcomes to track success from initiation to completion
• Effectively utilize all internal and technological resources for intentional client outreach
• Collaborate with Contracts Team and Operations Team to make any necessary changes or updates to client agreements/subscriptions/programs
• Provide support to Accounts Receivable (A/R) to achieve on-time payment of all Client invoices based on contractual payment terms

What You Will Bring

• 2-4 years’ experience in sales, sales support, or customer service preferred
• Excellent active listening, communication, organization, and follow through skills
• Proven time management with ability to manage multiple projects and prioritize competing tasks
• Ability to understand clients' business and fit with Crisis24 Integrated Risk Management products and services
• Strong interpersonal skills including oral and written communications
• Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, and Help Desk Support Software
• Bachelor’s degree required or relevant proven experience

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.