Renewal Operations Manager

Key Responsibilities

• End-to-end management of assigned renewal accounts – outreach, negotiation, quoting, documentation, and booking
• Identify pricing uplift opportunities within existing contracts – CPI escalators, license true-ups, tier migrations, maintenance-to-subscription transitions
• Maintain accurate renewal pipeline and 90–120 day rolling forecast in Salesforce
• Cook up non-standard terms and approval workflows with Finance and Legal
• Work directly with BU leadership and PMs on assigned accounts – learn the customer relationship, earn the commercial trust, and take ownership of renewal conversations over time
• Partner with CSMs and PS leads on account health – you own the commercial conversation, they own the delivery relationship
• Escalate complex deal structures, pricing exceptions, and high-risk accounts to the Senior Renewal Ops Manager
• Contribute findings to the team playbook – document patterns, objections, and what works
• Ensure your book is clean, current, and flagged for risk
• Review contract data to understand pricing history, renewal dates, and structural opportunities before entering customer conversations
• Produce accurate weekly forecast updates and pipeline commentary for the senior team

Requirements

• 7+ years of experience with Sales, Deal Desk, RevOps with B2B software strongly preferred
• Comfortable reading software contracts and extracting key commercial terms – renewal dates, pricing structures, escalator clauses, PS carve-outs
• Strong analytical skills – Excel/Google Sheets proficiency required; Salesforce experience preferred
• Direct communicator – comfortable having commercial conversations with procurement and finance contacts at customer organizations
• Curious about the data – wants to understand why a customer is structured the way they are, not just when they renew