Renewal Manager (ET)

Core Responsibilities

• Own the end-to-end renewal process for an assigned book of business, serving as the primary point of contact for brokers throughout the renewal lifecycle.
• Build and maintain trusted relationships with brokers through proactive communication, responsiveness, and strategic partnership.
• Conduct renewal strategy discussions with brokers, providing guidance on pricing, plan design changes, network updates, and available renewal options.
• Deliver an exceptional customer experience while balancing retention goals and company objectives.
• Review renewal offers and analyze competitive market information to develop effective renewal strategies.
• Partner with Underwriting to identify opportunities for rate relief and retention while maintaining sound underwriting practices.
• Proactively identify renewal risks and develop action plans to improve retention outcomes.
• Negotiate renewal solutions internally to support customer retention and long-term partnerships.
• Ensure renewal deliverables are completed accurately and within established timelines.
• Collaborate with Underwriting, Account Management, Implementation, Billing, Eligibility, Product, Engineering, and other internal teams to deliver a seamless renewal experience.
• Coordinate internal resources to resolve customer issues and remove operational roadblocks.
• Partner with the Renewal Operations Coordinator to ensure documentation, administrative tasks, and operational workflows are completed efficiently.
• Escalate complex issues when appropriate while maintaining ownership of the customer experience.

Required

• Required Bachelor's degree in Business, Communications, Healthcare Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in employee benefits, health insurance, account management, customer success, renewals, underwriting support, or a related field.
• Strong understanding of employer-sponsored health insurance and the renewal lifecycle.
• Excellent verbal and written communication skills.
• Exceptional organizational and project management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with the ability to build strong professional relationships.

Preferred

• Experience working directly with brokers, consultants, or employer groups.
• Knowledge of level-funded and fully insured health plans.
• Familiarity with underwriting principles and renewal pricing strategies.
• Experience using HubSpot CRM and Zendesk.
• Advanced proficiency with Microsoft Excel or Google Sheets.
• Experience working in a high-growth startup or fast-paced healthcare environment.

Benefits

• Competitive compensation and stock options
• 100% company-paid comprehensive health, vision & dental insurance for you and your dependents
• Supplemental Life, AD&D, and Short-Term Disability coverage options
• Discretionary time off
• Relocation assistance
• Paid parental leave and flexible return-to-work policy
• Work-from-home stipend for remote employees
• Company-provided meals for in-office employees
• 401(k)
• Opportunity for rapid career progression
• Other benefits coming soon!

About Us

Backed by a team of world-class investors, we are a healthcare startup on a mission to make our health system more effective, accessible, and affordable to everyone. From running large hospitals and health plans to serving on federal healthcare advisory boards to solving the world's hardest problems at Palantir, our team has done it all. As part of this core group at Angle Health, you will have the right balance of support and autonomy to grow both personally and professionally and the opportunity to own large parts of the business and scale with the company.

Equal Employment Opportunity

Angle Health is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. We are an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Contact Information

For more information about Angle Health, please visit our website at www.anglehealth.com.