Manager Client Accounts - CT/ET

About the role

The Manager, Client Accounts is a key member of the firm's strategic initiatives team. Reporting to the Director of Client Accounts, this role is responsible for the exceptional delivery of Billing support to senior management, lawyers, and firm clients. The Manager, Client Accounts will lead a team of Billing specialists, driving innovation and thought leadership in Billing processes.

Responsibilities

• Connects with stakeholders to understand business needs, develops and implements best practices for Billing management function.
• Continually drives results through innovation and thought leadership.
• Led a team of Billing specialists, ensuring overall alignment with the firm’s billing practices, policies and procedures.
• Provides daily supervision, support and guidance to direct reports.
• Safeguards work assignments are completed in a timely manner and meets the expectations of internal and external clients.
• Mets regularly with individual direct reports, provides coaching and training to team, recognizes areas for professional development, completes performance reviews, and conducts the annual review with the employee.
• Onboards new team members. Provides training and guidance on billing processes and procedures. Secures other training as needed to ensure success.
• Interacts with clients, attorneys and business professionals and acts as a point of escalation.
• Researches and resolves billing issues, including account analysis, and assists attorneys and billing team with processing and collecting of invoices in a timely manner.
• Escalates unresolved billing issues to senior management for timely resolution as needed.
• Continually tracks team metrics to ensure the team is meeting service level requirements, analyzes service level issues, and implements solutions expeditiously.
• Analyzes need for additional metrics to continuously drive exceptional client service levels.
• Creates and maintains complex monthly reporting. Reviews data for accuracy prior to submitting. Determines if additional reporting is needed to drive exceptional client support.
• Participates and supports project management initiatives. Leads and manages projects to include project planning, development, and execution.
• Mets regularly with assigned team members. Prepares agendas and captures/tracks important discussion items. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
• Other duties as assigned.

Desired Skills

• Strong communication and interpersonal skills required to interact with business professionals and timekeepers.
• Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs.
• Must have strong attention to detail.
• Ability to troubleshoot and resolve complex problems required.
• Must have proven analytical skills.
• Has ability to work independently and is able to take direction well.
• Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team.
• Must exercise sound judgment and decision-making skills.

Minimum Education & Experience

• High School Diploma or GED.
• Bachelor’s Degree in Finance, Accounting or similar field highly preferred.
• 7 years’ experience in a billing function in a law or professional services firm. Two years of experience in a management or supervisory position is highly preferred.
• Advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred).
• Advanced experience with e-Billing applications is required.