Renewal Manager - Commercial

About the role

The Renewal Manager - Commercial provides focus and drives consistency in the execution of various customer renewal and revenue retention related matters. A successful Renewal Manager will manage the successful renewal process of strategic and enterprise accounts, as well as aid in efforts of customer success and retention activities.

Responsibilities

• Develop and implement strategies to enhance renewal rates and revenue retention
• Manage segmented cadence for effective renewal forecast and projection
• Cook up a streamlined process and systematic approach for annual contract renewals with the aim of increasing revenue retention and expansion and mitigating revenue attrition and contraction
• Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working knowledge of all accounts scheduled for renewal
• Able to achieve success with at-risk customer renewals
• Able to achieve success driving revenue expansion at renewal point
• Identify, facilitate, and ensure effective communication on all account inquiries from the customer to appropriate company resources
• Ensure that Egnyte’s best practices and methodologies are met on a consistent basis

Requirements

• Demonstrated success managing client relationships
• Demonstrated understanding of revenue principles and revenue forecasting
• Highly data-driven mindset and passion for analytics
• Excellent communication skills (writing, listening, phone, documentation)
• Enthusiastic and creative leader with the ability to inspire people
• Able to make effective decisions for Egnyte’s long-term revenue strategy
• A team player capable of high performance and flexibility working in a dynamic environment
• Bachelor’s degree from an accredited college or university

Qualifications

• Compensation: Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $70k - $80k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience.
• Bachelor’s degree from an accredited college or university

Skills

• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with CRM systems

Benefits

• Competitive salaries and comprehensive benefits
• Flexible hours and generous time off (RTO)
• Paid holidays and sick time
• 401(k) with company match
• Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
• Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
• Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Theme park tickets, travel, and more
• Discounted pet insurance
• Access to health and wellness programs
• Employee Assistance Program (EAP)

Pay

The standard base pay range for this position across the U.S. is $70k - $80k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience.

Schedule

Travel potential: up to 10%.