Customer Renewal Manager

Key Responsibilities

• Review upcoming renewals and validate contract details, including renewal dates, products, pricing, and renewal terms.
• Ensure that CRM and contract records are accurate and complete.
• Identify and resolve data discrepancies and flag renewal risks to the assigned Account Manager.
• Execute initial outreach for renewing customers using established communication templates.
• Manage renewal notices and track customer responses.
• Document renewal activities and maintain accurate records within CRM systems.
• Escalate commercial discussions and customer concerns.
• Prepare renewal quotes, amendments, and related contract documentation in partnership with Account Managers.
• Clock required approvals for pricing exceptions and non-standard terms.
• Ensure that all renewal documentation is accurate, compliant, and delivered within established timelines.
• Maintain renewal opportunity data, forecast dates, and pipeline status updates.
• Monitor renewal milestones and proactively manage next steps to keep renewals on track.
• Partner with Sales, Customer Success, Finance, and Legal teams to resolve operational issues and support continuous process improvement.

What Success Looks Like

• Renewal opportunities are validated and renewal-ready 90+ days before expiration.
• Renewal notifications are delivered accurately and on time.
• Amendments and renewal documents are generated within SLA with minimal errors.
• Renewal pipeline data remains current, accurate, and forecast-ready.
• Account Managers view the Customer Renewals Manager as a trusted operational partner who reduces administrative burden and improves renewal efficiency.

Experience & Qualifications

• 2+ years of experience in Renewals, Sales Operations, Revenue Operations, Customer Success Operations, Contract Administration, or related fields.
• Experience supporting SaaS, subscription-based, or recurring revenue business models preferred.
• Familiarity with CRM systems such as Salesforce and document management tools.
• Experience managing multiple priorities and deadlines in a high-volume environment.
• Bachelor's degree preferred or equivalent professional experience.

Skills & Competencies

• Exceptional attention to detail and commitment to accuracy.
• Strong organizational skills.
• Ability to manage complex workflows and meet deadlines consistently.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to collaborate effectively across multiple departments.

What We Offer

• The base salary range* for this position is between $60,000-$80,000.
• Remote first workplace!
• Rewards and recognition programs.
• Learning and development opportunities.
• The ability to make a difference every day for universities trying to grow and students trying to learn!

What We Believe

• At Modern Campus, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity.
• We encourage people from all backgrounds, ages, abilities, and experiences to apply for our positions.
• Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates).
• If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.
• Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training.