Customer Manager

Why CIG? At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career! CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees. Why Choose CIG's Customer Manager Team? At Capital Insurance Group (CIG), our Customer Managers play a unique and highly strategic role in shaping the customer experience. Rather than focusing on a single insurance product or line of business, Customer Managers serve as trusted advisors and advocates, helping customers navigate complex business, risk, and insurance challenges while delivering solutions tailored to their evolving needs. Benefits Accrue twenty-one days of Paid Time Off during your first yearUp to eighty-seven percent of benefits are covered by CIG for you and your family membersMedical, Dental, Vision plans, TelehealthOne hundred percent covered plansBasic Life & AD&DEmployee AssistanceLeave ManagementLong Term DisabilityShort Term Disability (Outside of CA)Employee Benefit Advocacy Hot Line Family Caregiver Support (Homethrive)Child Care Resources (Tootris)Business Travel Accident ProtectionVoluntary benefit offeringsShort-term Disability (CA only)Voluntary Life AD&D self, spouse, and child plansFlexible Spending (FSA)Health Savings (HSA)Hospital IndemnityAccidental InjuryPet InsuranceCommuter Benefit Critical IllnessARAG Legal ServicesNorton LifeLockNine paid holidays, plus two floating holidaysAbove and Beyond Reward Recognition ProgramKudos & Shout Out Points ProgramQuarterly Above and Beyond Bonus ProgramAnnual Above and Beyond Bonus ProgramCompetitive compensationBase compensationSalary Management Spot BonusesAnnual Incentive/Profit sharing program, potential payout annually based on company results.Discount partnershipsGym memberships, credit union, travel, shopping, restaurants, theme parks, and moreInsurance, educational reimbursement, and bonus programsEmployee Referral Bonus ProgramHome and Auto Insurance Discount Program.Paid Volunteer Time – Through company-planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!Retirement savings benefit (401k and Roth + match)Health & Financial WellnessWellness platform, tools, and events - VitalityHealth Savings Account – matchFinancial Wellness Resources Work Environment This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Reno (NV), Monterey (CA), Roseville (CA), Bakersfield (CA), Phoenix (AZ), and Spokane (WA). Job Overview The Customer Manager serves as the primary owner and steward of customer relationships within an assigned industry Practice alignment. Unlike traditional insurance roles that are organized around specific products or lines of business, the Customer Manager is responsible for understanding and managing the overall needs of the customer and ensuring that CIG delivers a coordinated, comprehensive solution to support customer success. This role develops deep expertise in the assigned customer segment, including the operational, financial, regulatory, and risk-related challenges customers face. The Customer Manager works across the organization to align insurance products, risk management services, loss control resources, claims insights, technology solutions, and other value-added services to address customer needs and improve outcomes. The Customer Manager serves as the voice of the customer within the organization, helping ensure strategic decisions, product offerings, and service capabilities remain aligned with customer expectations and emerging market needs. Minimum Requirements Bachelor's degree in Business, Insurance, Risk Management, Finance, Marketing, or a related field; equivalent experience may be considered.CPCU, ARM, CIC, CRM, or other insurance/risk management designation preferred.7+ years of experience in P&C insurance: underwriting, product management, customer relationship management, risk management, or a related field.Demonstrated ability to build and manage strategic customer relationships.Strong understanding of P&C insurance products, risk management principles, and customer service strategies.Ability to work effectively across departments and influence outcomes without direct authority.Strong analytical, communication, presentation, and problem-solving skills. Career Path Potential Practice LeaderDirector, Customer StrategyDirector, Product & Customer ManagementOther enterprise leadership roles across Product, Strategy, Distribution, or Customer Experience Salary Range: $91,500.00 - $152,500.00 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.