Renewal Account Manager

Rapid7 is seeking a proactive and commercially driven Renewal Account Manager to own and execute renewal and expansion strategies across a portfolio of mid-tier customers. In this high-impact position, you will lead key renewal discussions, coordinate cross-functional stakeholders, and ensure a seamless experience from quote to close, directly contributing to recurring revenue, customer retention, and strategic growth.

About The Team

The Commercial Renewals team partners closely with Sales, Customer Success, Finance, and Channel partners to ensure customer retention and drive long-term value. This team operates in a collaborative, fast-paced environment dedicated to delivering strong outcomes for both customers and Rapid7.

Responsibilities

• Manage full renewal lifecycles from initial outreach and commercial negotiations through contract completion.
• Proactively engage customer decision-makers, procurement, and channel partners to confirm renewal intent and resolve commercial blockers prior to expiration.
• Partner with Sales and Customer Success teams to identify, qualify, and execute upsell and cross-sell opportunities within existing accounts.
• Maintain accurate forecasting, pipeline tracking, and account documentation within Salesforce, Clari, and internal reporting tools.
• Analyze renewal metrics and customer usage data to uncover trends, mitigate risk, and optimize renewal workflows.
• Support team enablement by contributing to renewal playbooks, best practices, and peer mentorship initiatives.

Requirements

• 2 to 4 years of experience in SaaS renewals, account management, or commercial sales ownership with demonstrated retention success.
• Strong commercial acumen and negotiation capabilities to balance customer outcomes with business objectives.
• Proven experience in Salesforce and forecasting platforms to maintain forecast accuracy and operational rigor.
• Technical or cybersecurity industry experience with a strong understanding of SaaS subscription models.
• Strong accountability by establishing ownership, clear expectations, and driving outcomes that deliver value for customers and the business.
• Cross-functional collaboration skills to work across sales, finance, customer success, and partner networks to deliver aligned results.
• Effective decision-making to resolve challenges, streamline contract approvals, and maintain operational momentum.
• Clear communication and executive presence to influence key decision-makers and procurement teams.
• Alignment with Rapid7’s core values to foster a culture of excellence that drives meaningful impact and collective success.

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We harness our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years.

Pay

The annual salary range for this role, depending on location, is: $66,300.00 - $89,700.00 USD. Ranges may vary based on geographical location and do not include variable/incentive compensation, equity, or benefits (where applicable/eligible).