Renewal Account Manager

Responsibilities

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
• Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.
• Negotiate contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations.
• Partner with Suite Account Managers (SAMs), Account Executives (AEs), Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals.
• Partner with the finance team to ensure healthy price points.
• Extend contracts for multiple years.
• Become intimately familiar with customer contracts and NiCE billing methods.
• Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.
• Maintain working knowledge of NiCE products/services.
• Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer.
• Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.
• Communicate effectively and professionally with internal and external stakeholders.
• Investigate areas of risk and prepare course of action/recommendations to minimize risk.
• Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities.

Requirements

• Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience
• 4+ years applicable experience in contract negotiation
• 4+ years in contact center or service delivery
• Experience with SAAS billing models
• Demonstrated experience in a fast-paced environment and meeting customer contract timelines
• Demonstrated experience working independently with little to no daily supervision
• Ability to pivot between negotiation projects
• Ability to multitask responsibilities
• Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.
• Tracking and reporting on renewal metrics, such as renewal rates.
• To be innovative with strategic ideas and approaches in negotiation
• To have Problem solving and critical thinking skills
• To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.
• To be Efficient with Microsoft office applications, PowerPoint, and Salesforce

Qualifications

• Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience

Skills

• Contract negotiation
• Customer engagement
• Financial analysis
• Collaboration with cross-functional teams
• Problem-solving
• Communication
• Microsoft Office proficiency

Benefits

• Market disruption and innovation
• Global company with diverse teams
• Opportunities for career growth and development

Pay

• Competitive compensation package

Schedule

• Flexible work schedule to accommodate the demands of the role

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.