Remote Volunteer Referral Partner Onboarding Specialist

Community Partnership Program

We welcome qualified referral and resource partners into our Community Partnership Program, which serves underserved youth and young people. Our goal is to provide them with a safe place to call home, a family that loves them, a feeling of community, and opportunities to learn, build self-esteem, and have fun.

Responsibilities

• Guide prospective partners through approved onboarding steps and required information
• Verify public organization details, contacts, services, eligibility language, geography, accessibility, and referral instructions
• Schedule orientations and explain roles, communication, privacy, and escalation expectations
• Maintain accurate partner records, agreements, training status, resources, and review dates
• Carefully coordinate questions and approvals with authorized program staff
• Support directory setup, referral-process testing, and partner handoff
• Avoid independently approving partners, determining participant eligibility, or promising funding/referrals
• Track onboarding progress, delays, feedback, and improvements

Qualifications

• Experience in onboarding, partnerships, nonprofit programs, provider relations, customer success, administration, or community services
• Strong organization, communication, documentation, and follow-through skills
• The ability to explain processes clearly and protect sensitive information
• Comfort with CRM, spreadsheets, virtual meetings, and standardized checklists
• Social-service, school, health, or referral-network experience is helpful

Remote, Recurring Role

This is a remote, recurring role available within the United States. Expect approximately 3–6 hours per month.