Remote Travel Consultant -Sabre Experience

About the role

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We offer an inclusive and collaborative culture where your voice is valued, along with career advancement opportunities. Most of our Traveler Care leadership started in this role.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, including air, road, rail, and accommodations.
• Use Global Distribution Systems (Sabre) to manage bookings.
• Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

Requirements

• Passion for excellence in client service, including proactive anticipation of needs.
• Native GDS expertise, specifically Sabre.
• Professional communication skills (written and verbal).
• Strong attention to detail.
• Act with integrity and handle personal traveler information securely.
• Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation).
• Ability to resolve customer issues quickly and independently or with suppliers.
• Teamwork and openness to feedback.

Please be flexible and prepared to work a shift anytime between 8 AM to 6–9 PM EST, Monday to Friday.

Pay

The US national base salary range for this position is $39,200.00 – $72,800.00. The actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Benefits

• Work and life: Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: Choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals.
• Development: Access to over 20,000 courses on our learning platform, leadership courses, and internal job openings available to internal candidates first.
• Inclusion: Connect with colleagues through global INclusion Groups centered around common identities or initiatives.

Location: United States (remote).