Travel Consultant - Sabre Specialist

About the role

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (Sabre)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements

• Passion for excellence in client service, including proactive anticipation of needs
• Progressive experience as a Travel Consultant with proven track record in client service delivery
• Advanced proficiency in Sabre GDS (native-level expertise required)
• Strong understanding of travel industry dynamics, booking procedures, and supplier relationships
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Benefits

• Flexible benefits tailored to each country, starting day one, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
• Travel