Remote - Training and Development Assistant - Full-time

About Our Client

The organization focuses on employee development and performance improvement, helping teams strengthen communication and customer service skills. Through phone interaction assessments, certification, and continuous improvement initiatives, it supports employee growth and operational effectiveness.

About the Opportunity

The Training and Development Assistant supports employee performance initiatives focused on phone communication skills. This remote role evaluates customer interactions, identifies improvement opportunities, supports reporting and process improvements, and contributes to training and development projects.

Responsibilities

• Analyze and certify employee phone skills across multiple departments.
• Evaluate phone interactions against established customer service and communication standards.
• Identify trends and recommend improvement opportunities.
• Support initiatives that improve operational efficiency and effectiveness.
• Develop and maintain reports and dashboards to provide actionable insights.
• Collaborate with cross-functional teams to align initiatives with organizational goals.
• Assist with training and development projects as needed.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Experience with phone scripts preferred.
• Proficiency with Microsoft Office Suite and general computer technology.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a remote environment.
• Ability to manage responsibilities effectively in a fast-paced setting.
• Commitment to customer service and employee development.

Pay

$15–$17 per hour.