Remote Technical Customer Success Manager

Key Responsibilities

• Lead customer onboarding, ensuring successful setup and adoption of the platform.
• Build and maintain strong stakeholder relationships to foster engagement and retention.
• Provide expert guidance on construction scheduling best practices and facilitate training for transitioning users.
• Support pilots and proof-of-concepts, demonstrating platform value.
• Identify opportunities for account expansion and collaborate with sales teams.
• Relay customer feedback to product and engineering teams for continuous improvement.
• Afford technical troubleshooting and resolve customer issues efficiently.
• Analyze customer data to identify risks and opportunities for growth.

Qualifications & Skills

• 5+ years of experience in construction project management or related roles.
• Deep knowledge of CPM scheduling and construction workflows.
• Hands-on experience with scheduling tools like Primavera P6 or Microsoft Project.
• Strong communication skills to convey complex ideas clearly.
• Ability to work independently remotely and collaborate across teams.
• Proven success in driving customer satisfaction, retention, and growth.
• Bachelor’s degree or equivalent in Construction Management or Civil Engineering.
• Willingness to travel up to 30% as needed.

Key Attributes

• Exceptional relationship-building, technical troubleshooting, and strategic guidance skills are essential to succeed in this role.
• A passion for innovative construction technology solutions.