Remote Tech Associate/Van Driver - Smartphone & Electronic Repair

Responsibilities

• Drive to each repair location in a safe and timely manner.
• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technician issues to customers in a non-technical, simple to understand manner.
• Sell Home+ insurance program through Asurion.
• Maintain sales goals.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive, fun work environment.
• Answer phone calls with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintains the cleanliness and professional appearance of the van.
• Perform other duties as assigned.

Requirements

• Must have a clean driving record.
• BASIC QUALIFICATIONS (must meet some, not all):
• Interest in technology and agility at learning new products and features.
• Ability to deliver great customer experiences in any environment.
• Invigorated by constant personal interaction.
• Outstanding customer service skills.
• Strong selling and follow-up skills.
• Exceptional organizational skills.
• Attendance/Punctuality/Dependability.
• Strong written and oral communication skills.
• Calm and always maintaining a friendly team attitude.
• Able to work flexible hours, including weekends and holidays.
• High school diploma or GED.

Qualifications

• BASIC QUALIFICATIONS (must meet some, not all):
• Interest in technology and agility at learning new products and features.
• Ability to deliver great customer experiences in any environment.
• Invigorated by constant personal interaction.
• Outstanding customer service skills.
• Strong selling and follow-up skills.
• Exceptional organizational skills.
• Attendance/Punctuality/Dependability.
• Strong written and oral communication skills.
• Calm and always maintaining a friendly team attitude.
• Able to work flexible hours, including weekends and holidays.
• High school diploma or GED.

Skills

• Technology
• Customer Service
• Communication
• Problem Solving
• Sales

Benefits

• PTO
• Health
• Vision
• Dental
• 401k

Pay

Competitive hourly pay plus uncapped commissions.

Schedule

Full-time, Part-time.