Remote Referral Support Specialist

About the role

The RSS role will support the Home Care Coordinator (hospital-based liaison) with referral entry and referral insurance verification. This role acts as data entry field support, located on site at a designated Trinity Regional Health Ministry (RHM) hospital. Responsibilities include accepting, importing and entering referrals from RHMs into Home Care HomeBase, as well as insurance verification and authorization for certain payers.

Responsibilities

• Enter and verify referrals in Home Care HomeBase
• Perform insurance verification and authorization for select payers
• Provide data entry field support at a designated hospital site
• Multi-task across multiple computer systems

Requirements

• High School diploma required; Associate's Degree preferred
• 2–4 years of equivalent industry experience; 2–3 years in home care, hospice, discharge planning, or case management preferred
• Working knowledge of governmental reimbursement criteria and third-party/managed care contracts related to Trinity Health At Home services preferred
• Microsoft computer skill set required; experience with Trinity Health At Home software platforms and applications preferred
• Working knowledge of standard office equipment and remote technology required
• Valid driver’s license and reliable transportation to and from the work site
• Reliable internet access
• Experience with Microsoft products such as Word, Excel, and OneNote
• Commitment to the mission and Organizational Code of Ethics, and adherence to the Compliance Program

Schedule

• Weekend rotation every other weekend
• 2 holidays annually
• Opportunity to work from home with reliable internet; must be local to Springfield, PA for on-site training

Benefits

• Health, dental and vision insurance benefits on first day
• Daily Pay offered
• Short- and long-term disability
• 403(b) retirement plan
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation

About Mercy Home Health

Mercy Home Health is a member of Trinity Health At Home, a national provider of home care, palliative care, and hospice services serving communities in twelve states. As a Catholic-based, non-profit organization, we deliver skilled nursing, therapy, medical social work, palliative care, hospice, and bereavement services. Our Home Care Connect™ virtual care program integrates clinical expertise with technology to help patients achieve their health goals. We are committed to diversity, equity, and inclusion, and we honor the dignity of every person while fostering innovation through our colleagues’ unique perspectives.