Remote Pharmacy Technician

Supports Medicare Advantage plans by closing gaps in care, primarily across three medication adherence measures for diabetic members.

About the role

This is a call center environment where people will be making up to 100+ calls a day. The position is a fully remote contract role based out of Atlanta, GA, with an anticipated close date of Aug 27, 2026.

Responsibilities

• Make up to 100+ outbound calls daily to Medicare Advantage members to close gaps in care related to medication adherence for diabetic patients.

Requirements

• High School Diploma or GED
• CPhT (PTCB) or ExCPT (NHA) certification (RMA or CMA also accepted; Medical Assistant certs such as NCCT, AAH, or NAHP are NOT accepted)
• 2-5 years of experience with pharmacy and heavy outbound calls
• Proficient in Microsoft Word, Excel, Outlook, and Google applications; ability to learn new technology

Qualifications

• CPhT certification and call center experience are critical.
• Bilingual proficiency is a major plus: Spanish, Mandarin, Korean, Cantonese, and Vietnamese (must be proficient in English AND a second language).

Pay

The pay range for this position is $19.00 - $22.00 per hour. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include the following for eligible employees:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)